Email IT about the broken laptop, phone purchasing for stationery, walk to HR's door with a payroll question… Employees waste time hunting for the right contact, and departments waste time trying to remember verbal requests. With a single front door, every request opens from the same screen; the system routes it to the right team by type, tracks its duration and escalates late work to a manager.
Employees don't need to know which department handles it; they pick a category, describe the request and attach files if needed.
Routing rules assign the request to the right team; every category has a target resolution time (SLA). Late requests escalate automatically.
How many requests each team gets, what's asked for most, average resolution time — all in the monthly report, feeding staffing and budget decisions with data.
No more "who did I write to, what happened to it?" — every request has an owner, a status and a clock; verbal requests are never forgotten.
With the ChatGPT API, free-text requests are classified automatically and routed to the right team.
In a short call we'll listen to how you work today and plan your tailored version of this solution together.
info@grandeworks.comInstitutions our group and team have worked with
