"What's the status of my order?" calls interrupt sales dozens of times a day. In the customer portal, every customer logs in to their own account and sees their order status, shipping date and past documents themselves. File sharing moves from email attachments to a secure space — and which price list went to which customer is on record.
Every customer gets a portal account and sees only their own orders, documents and price list.
In preparation, shipped, delivered — the customer is notified at every status change; the phone traffic stops.
Customers open requests through the portal and get answers in the same place; complaint resolution times are measured and reported.
"Where is my order?" calls end; the sales team gets back to selling, and customers feel they're working with a professional supplier.
Incoming complaint text is summarized and classified by urgency using the ChatGPT API.
In a short call we'll listen to how you work today and plan your tailored version of this solution together.
info@grandeworks.comInstitutions our group and team have worked with
